A company without a conscience. If I had seen the large number of negative reviews about Bodum.com’s Customer Support before I ordered my Travel Coffee Press over a month ago, I never would have done business with them. I already had one, which I liked, but I wanted another one for camping. I ordered it from Bodum.com because they had the best deal online. A week later my package arrived but I was sent a plastic Ice Coffee maker by mistake. Their customer service phone number is only there for show, so I had to explain the order mixup in an email to their Customer Support Team. Two days later I received a form letter asking me to send a picture of the item I was sent and my complete address. The only time I ever had to send a picture of an item was when it arrived broken and I was asking for a refund. So I sent several pictures and my address…that was 27 days ago. Since then I have not received the item I ordered nor have I heard from Bodum’s support team. Yesterday I called my credit card company (their phone worked) so as not to be charged for the purchase. If Bodum.com cared about the service their customers got, they would not accept such incompetence from their Customer Support Team. You can do better Bodum!