Awful awful experience trying to return items. Bodum don’t offer any free returns and the returns info is BURIED in a long winded T&Cs section on their site. Why not just make it clear and easy? Snarky replies back from customer services over email when I said I couldn’t find the returns info. Finally went to return the item at the post office - £13.40 cheapest option due to size and weight of the package. The original order incl P&P was only £20! Plus have seen other reviews saying they dock 10% for a restocking fee. Will not be returning and instead will try to resell or regift. Don’t order from them