Received a coffee grinder as a xmas gift. Decided to use it for the 1st time on Dec. 27th. Very slow at grinding the beans then motor started cutting out. Machine broke after 1st use. I cannot reach their customer service as their numbers are non existent. Tried to send them an email a week ago to start the return process and I am still waiting to hear back. They offer a 30 day return for any "unused" items. By the time I hear back (if I hear back) the 30 days will have expired. Return shipping charges and a 10% restocking fee are on the customer. They say they offer a one year warranty. What does that even mean when the item has to be in unused condition for a refund or replacement? Very unhappy with this product and with this company. I would not recommend them to anyone looking for quality kitchen products or professional customer service.