I would rate this company a ZERO if I could! Worst customer service ever. BE CAREFUL, DO NOT ORDER FROM THIS COMPANY! I purchased a set of 6 double walled glass bistro mugs, 4 are fine and the other 2 are damaged. I emailed the company same day I received them, they replied and asked for photos, which I sent them the very next day. I have never heard from them again, I've emailed them, I've called, but their outgoing messages says to email them (there isn't a person you can talk to). They have simply ignored me now. I'm so disappointed, I wish I had seen the negative reviews prior to ordering the mugs. I was willing to send the 2 mugs back for replacements, but now I just want a full refund for the entire set, I refuse to keep these mugs. With my luck, I may not have a choice, I may have paid for 6 mugs but only have 4. I did submit a claim with the Better Business Bureau (BBB), so I'm hoping to have this issue resolved with their help. It's not about the money or how much I spent, it's about this company's integrity, which they have none - ZERO!!