Worst company ever! To return the product you have to organize and pay the transport, which I knew from the start and have no issue with. I did send it back to Bodum (15€ cost) for Bodum not to accept it when UPS passed by for whatever reason and after 7-10 day it got returned to me by UPS as they were unable to drop it at BODUM's offical return address (it was correct on the shipment) ... To return UPS charged me again 15 €! Trying to get some clarification from the (honestly useless) BODUM customer service team I got 5 times the same generic answer and they kept refusing to give me a phone number so I could talk to them. Ultimately I gave up and am now stuck with a product I do not want AND having paid 30 € for the transport and return shipment Do NOT buy online from this company, the service is useless. a super disappointed customer...