We paid for next day delivery. We were told between 6.15-8.15pm. What is great is they give you an option to track the driver. The driver from 7.30pm was in the same place for 24 hours, just 15 walk from us. We didn't get the item for nearly another 20 hours after this. What was worse was "customer service" lied to us throughout when we could have purchased the item elsewhere as it was very time sensitive. I called a few time and they would only communicate via email and then were useless. Don't trust this company if you need anything in a time sensitive manner or for anyone to care about customer service/get back to you. An apology would have gone a long way but not as much as a simple acknowledgement that they couldn't deliver in the window they told me about, thus not allowing me to source elsewhere.