I was set up for a Zoom call for several weeks. Three hours before, it was cancelled due to "touring conflicts." Alright, I can partially understand, but I would imagine they knew before the day of. Fast forward to my new zoom scheduling...I was so nervous. Anxiety was consuming me, after all I might be getting to hear from people I love and the thought was exciting and terrifying all at once. I logged on, and my niece was at my house. She was peeking in to see what it looked like. I was on the call for approximately 20 seconds when I recieved an error stating I was removed by the host. I emailed emphatically wondering what went wrong. Two days later I was finally notified that I had an extra person unaccounted for. I can see that, however, she wasnt going to be on the call. She merely looked. I demanded a refund as I think that was unprofessional. All he had to do was say only one person on screen. It was a 5 second oops, and I've yet to get my full refund. This started in April, and to date I've only gotten back $34.50 of the $59 I paid for a service he did not provide even one minute of. To me, this is fraud and I want people to be aware.