After supporting Cael on TikTok, Instagram, Patreon, and purchasing slots in group readings and then paying for two family members and I to participate in this smaller, three person reading, it was pretty shocking to have the Lead Admin, Blanch, refuse service following this exchange: On May 30, 2022, at 6:01 AM, Admin Team wrote: Rescheduling original appointment: “Hi Kimberly, Due to unfortunate circumstances today surrounding Cael, your session with him is looking to be rescheduled to June 23 at 7 pm your time We hope to hear back to confirm this and we appreciate your understanding at this time.  Thanks / Regards -Blanch” On Tue, May 31, 2022 at 6:38 AM Kimberly wrote: “Is this real?   Kimberly.” On May 30, 2022, at 7:22 PM, Admin Team wrote Hi Kimberly, Yes, are you ok with the time? thanx!  Blanch Blanch Lead Administrator, Cael O'Donnell “Blanch, We will make it work. Kimberly” Sent from my iPhone (Day of the 2nd scheduled appointment again, received an hour before scheduled time). Blanch wrote: “Hello Kimberly,  We apologise, however Cael has phoned in to say that he is not feeling well at all today and prefers to reschedule you to next tuesday evening if you are free?  He does not want to come to the reading not feeling his best and thus affect the outcome he desires to bring.  Thank you for your understanding and let us know if you're free 7pm Tue 28 June.  Thank you!” Kimberly wrote “Oh no. This is the second time we’ve been rescheduled.” “There are three of us coming into this call, so it’s very hard to keep rescheduling.” “Blanch, Can we have assurance there will be no further rescheduling?   It’s going to be complex to do that as one of us will be unavailable.   We will make Tuesday work.  It just needs to be Tuesday.” Sent from my iPhone Blanch replied: “Hi Kimberly,  Your session has been cancelled and refunded.  Cael does not wish to see you now or in future.  Thank you.  Kind regards, Blanche Monterey Executive Assistant, Cael O'Donnell” Following this I apologized for any miscommunication, explained one of the participants would be traveling out of country, also explained a few other things. (I had been hacked, my identity stolen and initially wasn’t sure the rescheduling was legitimate, and it was further complicated by the Cael O’Donnell site sending me an offer to purchase the taping to my session, which was rescheduled). “Kimberly, I'm glad I got to meet you! Hey Kimberly, Woo Hoo! We did it! You're a beautiful light in this world I could sense that the second we jumped on. I'm honoured that the divine allowed me to meet you. Download your reading here. What came through I hope will be like a gush of wind underneath your wings to keep you fully aware that divine love and guidance are with us every day. Have you ever thought "Hmm I wonder what my Spirit Guide looks like"? I'd love to give you the gift of a glimpse of your Spirit Guide with my new offering Spirit Guide Portraits (I'm not the creative one, but I've teamed up with a Forensic artist) to bring you your guide. Order today! P.S I have loads of fun over on my instagram or tiktok, check them out if you like. Take care, I'll check in again soon - Cael.” This happened twice, and going through identity theft, and much more then all this, well, it’s difficult to know what’s legitimate anymore. Either way, I didn’t expect to be treated this way following the long-time support I’ve offered, and just being a customer in general. It felt pretty cruel.