Poor order, ordering experience and customer service. I was initially told my order had been ‘lost’ but later told that there was an error with orders placed on 21st March. However this was only communicated to me once I’d queried why my order was taking so long to arrive. Couldn’t get through to customer service via phone, and email took a long time but I was finally informed a replacement order would be placed with priority delivery. I eventually got my order on 10th April, a day later than required, as it had been dispatched with Royal Mail 48 hour service rather than 24 hour service, despite me repeatedly indicating this order was urgent and delayed through no fault of my own. I also discovered that my 10’ silver round cake drum board turned up insufficiently packaged, dirty and looked used!! I have been extremely disappointed and shall not be purchasing from here in the future, or recommending any fellow bakers do the same!