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Amelia
Can I just say be aware when ordering from the Cake Craft Company. I ordered at 10.46am on the 29th March with a next day service and I am today only receiving my complete order. I didn't receive anything till 31st March as they didn't dispatch until the following day (although shipping is stipulated 12pm cut off). Upon receipt there was a batch of 10" cake boxes missing. I then couldn't get through to customer service as they simply didn't answer the phone. All I got was bounce backs of someone will be I touch within 48 hours. I had to cancel orders for Easter as I was 10 short on boxes - that's £200! I was then treated like a criminal being told at to send photos of receipts and grilling over what was in the package. 7th April was my last communication.... I then heard nothing for ages and randomly 15th April I got an email saying Royal Mail will deliver your parcel tomorrow (I'm not home I'm at work) so now I will have to trek out to the post office as Royal Mail don't give an alternative postage options... and it's Friday and our sorting office isn't open till Monday. Not an apology in site and not even a refund for my next day postage as it's quite clear from the off it was never a next day service despite the fact there was boxes missing. So yes moral is don't use them because if something goes wrong they are shocking! I strongly believe a company shows it's true colours when something goes wrong and how they handle it.
3 years ago
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Cake Craft Company has a 1.3 average rating from 25 reviews

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Alice, Customer Support

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