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Anonymous
First time in May both cars mechanical faults and not available. Terrible customer service as the only cars available we had to pay more for! We decided to give them benefit of the doubt and re book (which we couldn’t do on the day) had to ring the office which actually took me day’s to get through. We returned a second time Sunday 31st July at Abingdon for the same cars!! Both were off again with mechanical faults - no notification to us so our 5 hours round trip completely waste of time. Customer service is appalling, and why do driving instructors not want a waiver but this joke of a company scares people into £25 waiver or proof of £5k deposit. This is a scam! We refused to pay this and they were so rude to us! but so many did pay!! Just think 400 people on the day Purchasing x£25 gives them £10k!!! The toilets were appalling, filthy and there was nothing nice about this experience at all. The viewing area was tiny and could barely see anything. The kiddies track is a different one too - feels a reduced experience which isn’t nice. Overall, a burger van, the cars (on the 2nd occasion) off the road, rude staff and filthy toilets....also please note the minute my review gets published the next review will be 5 star and all complimentary! They are a scam of a company with no customer service .AVOID!!!!
2 years ago
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Car Chase Heroes has a 2.9 average rating from 272 reviews

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