Purchased a virgin experience voucher for my sons birthday for 3 cars 3 miles each car. Waited 2 hours before getting in a car then 45 minutes between each car. One of the cars I’d paid extra for was not suitable and had to be changed. My son was taken to a driver waiting area then to the cars and I was asked to wait outside this area. I was not informed that I could go with him to the cars for photos and so missed out on this. A cartridge is provided to take to the the cars so a video is recorded. My son handed this in and it was not handed back to him by the first member of staff so we have no videos of the day. I chased this up whilst there and they accused my 11 year old of losing the cartridge,which he did not. Expected to pay an extra £25 waiver fee for insurance which felt like a scam and was basically forced on you with threats of a £5000 bill even if the damage to the car was someone else’s fault and minimal. My son loved driving the cars and enjoyed it but the set up, waiting, instructions and communication on the day were a joke. No photos or videos to show for his experience. Too many people booked in at the same time so track busy. Purchased a high speed passenger ride which could not pick up any speed because the track was full!