READ THE NEGATIVE REVIEWS. I booked the Car Chase Heroes experience through Virgin Experiences. Their website does not provide all the information you should know before purchasing a Car Chase Heroes Experience. These experiences need to be booked well in advance due to limited spaces which means you go past the 30day Virgin refund policy. The "Italian Job Experience" was a gift for my husband’s Christmas 2021. This consisted of driving: an E-Type Jag, a Harrington Bus and a Mini Cooper. The finale was with an instructor driving him onto the back of the moving Harington bus - just like in the movie! Cost £199.00. Nothing like it happened on the day. Despite the advertised racetrack options, be aware that not all experiences are available at all Racetracks. We wanted Sunderland, but had to go to Tockwith (about 2 hours drive each way.) We drove to York the day before (as the booking was for 10.30am) and stayed in a hotel. We arrived only to find that the drive onto the moving bus was not available as the bus was not working, but my husband was offered a drive onto the back of the stationary bus or drive a lorry instead. We declined. What they offered on the day was not what was advertised and paid for. I accept that mechanical breakdowns happen, but I do not accept that in the event they cannot fulfil the contract, that there are no refunds. There is no seating or shelter so take your own chair/s. You stand in a communal area and wait for your name to be called. If the bus had been working, we would have been there for over 3 hours. It just happened to be a very hot day, the place was dusty and humid and stank of exhaust fumes and it was very noisy. The track is only a go-kart track and a large number of vehicles are on the small track at the same time. You are accompanied by an instructor in the passenger seat who can wave other cars past and you have to slow down and move out the way when he tells you to. You are on the track with children driving cars such as “The Batmobile”. As other people comment, the sight lap is a waste of time. My husband was offered this as a ‘sorry’ on the day, having travelled a reasonable distance and booked overnight accommodation. The lap is over very quickly. Once you have booked this experience with Car Chase, you cannot get any of your money back, despite the fact they may not fulfil their side of the contract. If the car you booked isn't available, you either go back another time or you are offered a drive in a different car. You should also note that you have to pay an additional amount for Insurance on the day. There is nowhere for friends to film or photograph you in or by your chosen car. The Company do all that, which then costs £25+ on top of what you have already paid out. We re-booked for the end of May 2023. However, we have decided not to go as there is no guarantee that all the cars or bus experience will be available on the day, so we could be disappointed again and the cost of yet another full tank of petrol and overnight stay wasted! I believe this is a matter for trading standards.