If I could it would be a zero rating. So angry with the whole experience. After a 2 hour journey to Abingdon, had to pay £2 for parking apparently to help with the up keep. Had to queue for 20 minutes in horrible weather to book in. Then was told to pay £29 for insurance or leave bank details to cover £5k even if an accident wasn't your fault. Was told to scan the QR code on the card provided, don't have a mobile phone so had to have a staff member to sort this out which meant another 15 minute wait after which was told there would be a at least an hour and a half wait. The weather was horrendous and there was only one area that had a cover for people to stand under. Waited under cover for just under the hour and a half before going back to the car waiting area. The staff were calling out the names on equipment which wasn't fit for purpose and I almost missed my name being called as you couldn't work out what was being said. You are given a memory card for a video to be taken whilst you drive around. Drove first car but the camera wasn't working. Found that I had been called for my 2nd car as I was finishing the last lap. Did get to drive the second car and then waited for the 3rd car. By this time we were cold, drenched and totally fed up. Was then told we could rebook the 3rd car and my wife's car drive experience by going back to where we first booked in. By this time we had been there for 3 and a half hours to be told that my name was about to be called but my wife had at least another 90 minutes to wait. Went back over to the car area and waited again. Not called so asked what was going on to which I was informed that the car had been pulled because of the weather conditions. Apparently an announcement had been made which turns out was when I was driving the 2nd car so how was I supposed to have known this. Back we go to rebook where the member of staff checked with a manager and said the car had been pulled just then. What a lie. Was offord another car to drive which I declined as wanted to drive the car I had booked. The 3rd car was the one I really wanted to drive out of the 3 I had selected. Now have to go through the Customer Services team to sort this out who don't work Saturdays. There are too many people booked in on the day for all to be accommodated. You are offered more laps for a price which puts everything back for others who are waiting. No communication between the booking in team and the car area team. Not enough places to try to keep out of the weather. Need to sort out the sound equipment and to make sure electric cabling is not in water! DO NOT BOOK THIS EXPERIENCE WITH CAR CHASE HERO'S.