Avoid avoid avoid! Abingdon The experience, a birthday treat for an excited 16 year old which turned into a day of mammoth disappointment. In researching the event we anticipated waiting around, as stated on the website "Please allow up to 3 hours at the venue fram your session start time" what we did not anticipate is waiting 5 hours without any indication, communication, or apologies for delays. On 3 occasions I voiced my concerns with the teams onsite asking for updates only to be met with shrugs and vague answers. I appreciate you have no control over the stormy weather. However, if it was a task too huge for the organisers to control in such weather conditions, the event should have been postponed or better communication voiced. The lack of expertise of the inexperienced junior assigned to organising the timings , and lack of social skills need to be addressed. A drive which lasted less than 10 minutes is not worth the hype (I have video timings of departure and return) The alleged "high speed passenger drive" which was included in our booking wasn't even mentioned and by then my son was so deflated all he wanted to do was leave. We then queued hoping the day would be a little salvaged to purchase the videos, only to be informed there wasn't any. After much fiddling, they couldn’t locate any pictures either. By 6pm we left dispirited. The day was a major let down. I appreciate some individuals have a marvellous time. But ours was a day full of negativity and judging by observation, we were not the only ones. I shall not be promoting Car Chase Heros in a positive light amongst, family, friends or social media.