I was looking forward for my favourite car experience as I paid extra £40 for it but it turned out to be a total nightmare! As you arrive on site they charge you for parking, then a very long queue meanwhile some of staff trying to sell you insurance, until I get to their desk and told that the car has mechanical issue and cannot be driven. They offered no alternative and was told to re-book it but my voucher would pass it’s expiry date so my loss was cost of the expensive voucher plus £40 extra for the car I wanted to drive. It’s absolutely shocking that there is no compensation and they take no responsibility! I have never seen such a lack of care and customer satisfaction anywhere and staff couldn’t even careless! How could they operate as a business in such a fashion is beyond me and I guess with huge number of people who are willing to put up with this only to get their hands on their favourite car, could be the only reason to continue their business. But for me never again!