Unfortunately my son never got to go on the experience as the admin team take far too long to reply to emails - 8 days! Extra costs also involved if you want to enjoy the experience. This was a birthday gift from his grandparents and we have given up trying to book now. No dates were offered for the preferred track (30mins drive) so had to go with another track which was a 3hr drive away. Therefore booked a hotel to make a weekend out of it only to have the session cancelled by car chase heroes. Rescheduled session and hotel only to have the 2nd session cancelled again by car chase heroes. Booked for a 3rd time but unable to go due to my son obtaining an injury which prevented him from travelling let along being a passenger in a car on a track. When asked if we could reschedule, we were advised we would have to pay a cancellation fee as we hadn't taken the insurance. This I would normally not argue with but we had the previous sessions cancelled by them. Also you have to pay extra for weekend sessions and extra laps to make the distance of travel worth it.