Car Chase Heroes swindle.
I booked a driving experience day with Car Chase Heroes for July 12th which I made in February 2024. I knew they had received my booking because two days later they emailed me asking for my experience day voucher number which I promptly replied with and was assured by them everything was booked. On July 11th at 10:45 pm (the night before my driving day experience). I received a text message from the company to "remind" me that my driving experience wouldn't go ahead tomorrow and ensure I have checked my email including spam.
Confused, I then proceeded to check my emails thoroughly and could not find any email regarding my track day not going ahead. Suddenly I received an email at 11 pm (15 minutes later) regarding my track day not going ahead due to a last-minute cancellation by the circuit and Car Chase Heroes moved my experience day in September. Car Chase Heroes however wittingly decided to insert a sender, subject, and date into the body of the email with a date that states 27th June, my inbox shows a timestamp of when the email came through and it states 11 July 2024 23:01. Once I received the email I replied demanding a refund as it was unacceptable to notify me the night before my driving experience of this cancellation. They argued that they didn't notify me last minute and that the email was sent out on June 27th, they cannot issue me a refund either and I would need to reschedule my event day. The funny thing is, none of the emails sent before or after that email were written in the same format with a sender, subject, and date in the body of the email.
I intend not to do any more business with this company that lacks integrity and can only fault myself for not doing my due diligence by reading other reviews from people who have been stung by Car Chase Heroes. I would urge everyone to look elsewhere to book a driving experience day.
4 months ago
Car Chase Heroes has a
2.9
average rating
from
272
reviews
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