My mum had a Careline years ago so I already knew the name when I was researching the best falls alarm for another relative. I found them to be easy to get hold of by phone, friendly and patient, never pushy and competitively priced. They even helped on a Saturday when I was trying to set up the device over the phone to my reluctant, technically challenged relative 200 miles away! When he eventually tested it he said what a lovely lady she was (I heard some of the conversation, she was, very caring) which I'm sure helped put his mind at rest. Just got to get him to wear it now!