Trusted this company to be honest when trying to purchase a car from NZ before my return, big mistake!! They basically accused me of being untrustworthy because I was offshore and wanted 50% of the car price up front to secure, even though I'd paid their deposit to secure, oh the irony!! On arriving and collecting the car (BMW 640d), on my first drive North to where we were going the engine management light came on which I immediately reported together with a couple of other issues noticed. Basically they don't want to know, tell you anything you want to hear and won't take any accountability or responsibility. I had to take it locally to get diagnostic done as they did nothing and told they would reimburse, no such luck and haven't done anything to resolve all issues found. Only offer made was to wait a month (outside of their warranty period) and ME to claim on my extended insurance or take it back to them 120 miles away and they would sort everything. Both of which could damage it further, so why not do it locally to me by a suitable nominated garage and not run the risk!!! They wouldn't give me a contact number to speak to after sales who were supposedly the go to people and never received a response with the emails I sent to them. Legal action will be following, dodgy as and save yourself the hassle...go elsewhere. PS. Try looking around at other review sites other than this, see below..... https://uk.trustpilot.com/review/caroon.co.uk