Good Product - Poor Customer Service.
Having previously used Centrapeak, I was emailed about the Black Friday deal, and afterwards a second email with a further discount and code. Excellent I thought, this is a real bargain and a fantastic deal.
Unfortunately, my card was declined at the payment stage citing a processing error. I tried another three cards (Credit and Debit ) all with the same error message.
As there is no telephone order line, I message Customer Service who replied a couple of days later saying 'the team is trying to fix the error showing in our payment gateway' and once fixed they would notify me and provide a code of equal value.
What more could a person want?
silence...
I messaged after a week, enquiring if there was an update.
It's now two weeks since their initial response and still no update.
Poor show.
1 year ago
Centrapeak has a
4.8
average rating
from
26
reviews
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