I normally have a good experience with Traditions; however, this time it was just okay. My order got lost in the mail, and I understand this can happen from time to time. However, I do not think it is the buyer's responsibility to track down a missing package-that should be on the seller. I reached out multiple times about this and was brushed off and told this happens all the time, though it has never happened to me before. I finally gave up and filed a missing package report with USPS, and the package was found. Ordering and delivery should never be this stressful. You did return my shipping cost, but I felt customer service was lacking with this purchase.