The purchasing through Citizen was great, no issues at all. Dealing with support, however, was a different story. Watch arrived with a very loud rattle from inside the case. Contacted support via online chat and was told I could send it in for adjustment and directing me to servicing and repair. I thought this was odd, as a brand new purchase, same day as delivery. I went to the website to return for a refund instead, and this wasn't working. Went back to support, who said I should "negotiate with the dealer I bought it from" - I replied by saying it was them and never heard back. Had to start another ticket before I could return it. Now waiting for my money back - I'd buy from an authorised dealer next time, if there is a next time.