The product seems to be acceptable. My disappointment is with the customer service and response time to the purchase. I heard nothing about the toner's status after I ordered it for 2 weeks, and when I contacted the company about it via telephone, I was given no help other than that they would look into it. I received an email saying they would have an answer within 48 hours. A week went by with no further information, and no response to my follow-up emails. I was on hold for almost an hour more than once and never got through on the phone to a live agent. The cartridge finally showed up, but no communication at all from the company. I will buy elsewhere in the future.