I have ordered from Clickinks numerous times. This time I ordered two yellow cartridges for my Brother printer. They arrived a day ahead of schedule. I was displeased as both cartridges were not being recognized by the printer (even with various work arounds). I called and worked with Moe. He had me work through the various workarounds that I had previously tried (with the same results). He also had me try one that I hadn't thought to try previously, but it too failed. So he initiated shipping replacement cartridges. They too arrived reasonably quickly, and at this point I have only inserted one of the two, and I am pleased to say that it is working exactly as it should be. So although there was an issue, the company resolved the matter satisfactorily. I give them a thumbs up and kudos to Moe.