Such a helpful place. I was unsure as to which machine foot I wanted to order, but made my decision based on the information on their website. I was able to ask a question on their website. The following day I received a full and comprehensive answer. I ordered extra bobbins too. I paid for the items in my basket then received a phone call from a member of staff asking whether the bobbins were for my machine. Yes was my reply. The advisor told me that I had in fact ordered the wrong sized bobbins. She offered to change them for the right ones and would reimburse me the difference. I was so impressed. The items arrived within a couple of days. What excellent customer service is that.