An absolute nightmare! They sent day 2 and 8 in separate parcels, day 2 complete, day 8 with the leakproof bag missing. I contacted them that day, Monday, (different attempts, waiting for more then 30 mins on the phone)to let them know I was sending the test without bag because they didn't send one, they refused it, saying they will send a new test kit that will arrive the day after, even if it was already done, I had to go through the swabbing again. I was afraid it will be late, but they said it will not. The day after, Tuesday, they rang me saying that they are sending the test and it will arrive Wednesday. On Wednesday nothing...On Thursday I rang again, again long waiting, no answer, after the 3rd attempt I managed to speak with them but they had no idea where the order was and IF it was coming...they said they will ring me back, never happened. Thursday I received an answer to the email sent on Monday, they were just asking for more details. I just said that I want my money back...well, on Friday miraculously I received the test kit, no answer to the email though. I've been trying to contact them about 10 times during the week, more attempts failed, some with an answer after ages of waiting but not helpful anyway. Not recommended is the minimum I can say about them.