Your service has been complete rubbish, aside from the politeness of the representatives on the phone. Given that I have spent more than 3 hours speaking to them to sort out the many errors your firm has made, I should know. 1. Kits shipped to wrong address 2. Once redirected, only 1 of 3 shipped 3. Error in your system made it impossible to register one of the day 5 kits 4. Response to email an absolutely useless template e-mail followed by no response to my request to keep the case open I intend to make sure all of my colleagues and everyone I can reach, including NHS officials, know how rubbish this experience has been. Your performance has been polite but disgraceful.