Sent them a test, registered it online, did everything I was supposed to do, and never heard anything back from them despite calling on more than one occasion in order to receive confirmation the test had been received. Promised results inside 24 hours of them receiving the test, which Royal Mail Tracing shows was shortly after 11am yesterday morning. Received several emails trying to get me to buy other tests from them but nothing in relation to my own test. UPDATE: as can be seen from the response to review below, I was promised my result within 24hrs of 15:22. This has been and gone. Don’t trust these guys - impossible to get hold of over the phone too. Very poor.