I found the cost of the text kits extortionate. What a rip-off! They are actually worth a fraction of the retail price. I suspect most of your customers have a modest income with less spare cash in the wake of the 'pandemic.' Do you think this is a fair way to treat the backbone of British society? Furthermore, while the staff I communicated with were fairly polite, the phone waiting time was long and I was stressed and deeply unimpressed that my day 2 test result did not arrive until 2 am the day after my ten-day quarantine had ended—after my day 8 test. I paid enough money and went through enough grief being unduly locked inside as it was, so to be put through this was beyond the pale. I suggest you cut the costs of your kits drastically, as many average-income Brits are really struggling financially as a result, especially after having to pay for two PCR tests before leaving and returning to the UK. This is so unfair. Thank you for bearing this in mind.