The service from the estate agents connells was fine. On the other hand the service with conveyancing direct solicitors was absolutely the worst I have ever dealt with! The solicitor we were dealing with Amy was terrible. Absolutely lack of any service given to us. There has been numerous mistakes by the solicitor and not once did we get any apology. She sent us emails that made no sense, which I’m happy to send you! She sent us an email to sign documents one of which was the title plan which she had sent us the incorrect one, she didn’t even look at the forms she was sending us, and there was nothing on the email to state where we would need to sign it. When my partner called Amy to ask about this title plan, he was talking to her stating this is the wrong plan we had been sent, she fobbed him off saying ‘it’s what she had been sent’ my partner then said have you got it up on your screen to have a look, she then replied no! Then eventually after 10 minutes of back and forth telling her it’s the wrong plan she opened it up on her screen and agreed it was the wrong plan we had been sent. Lack of awareness and lack of understanding of doing her job which she gets paid for The solicitor, was very quick to ask us for money and pay and send us the invoice again without checking it properly, we had to contact her and tell her things were incorrect on it, so she sent us another one then another one as there was an error. All three invoices with mistakes they made but lack of acknowledgment that it was their issue. We told the solicitors from the start we had a mortgage broker, when we were sent the invoice she had put the fee for the mortgage lender, when I asked my mortgage broker they said the solicitor should have told us this. When we spoke to Amy she said they do things completely ‘different’ to our mortgage broker, if that was the case she would have noticed that she had not got the correct money from the bank for the loan and told us we had to pay an additional £999 towards what we were told that would have been added to the loan! When I asked her about this I stated that if she did her checks she would have realised this prior. She then became very rude and abrupt with my over the phone saying she had done nothing wrong, again lack of acknowledgment and very rude. Absolutely worse communication, terrible service!! Would not recommend