Just under £2,500 in fees from this company. The transaction was a simple transfer of ownership, only 2 houses involved. We know we've been over-charged simply based on the level of service we received from them. Over 4 weeks to answer a simple question... I wouldn't mind, but it was in response to a question they sent to me. I chased a number of times for a response but didn't receive one until I got visibly frustrated in an email. Then, at the end, we had a bit of confusion about the money that was owed. Not once did someone ring me and say sorry we've made an error, this is an explanation of why you owe money". This would have resolved the problem within a day. Instead every time I laid out why I didn't feel we owed anything, they repeated the same answer they gave before. Which didn't make sense!! Honestly, avoid if you can. Poor response times, poor service, very expensive, not worth it.