Our chain is simply First time buyers me and my sellers want cash. Started well then the cracks started appearing on how bad this company can be. Firstly solicitor, I can only imagine goes on holiday 3 weeks and leaves the case with no one . That's 3 weeks just before what we believed had everything in place and ready for exchanges but no, on their return they say the enquiries have not been checked so another week goes by. Once done silence for another week . Called the estate agents to see what the issues are. They call our buyers to see the hold up only to be told they have not been asked for anything FOR 5 MONTHS . Their welcome pack not asked for , the searches not asked for ,absolutely nothing( The things that you'd expect to be looked at within the first month). Finally after escalating the matter the searches took place and we're told 3 weeks later that they were awaiting 1 document from our buyers which the buyers sent them promptly. Another week has now passed and once again neither the estate agent or our solicitors can get hold of them. If this is a service you want 6+ months of waiting and still waiting even after escalating the matter to seniors then they are the solicitors for you. But if you want anything done then I would avoid them like the plague. I spoke to a gentleman in an estate agents about this and from what I found is companies like these allocate 1 hour a week for your case if you're lucky . Good luck.