Utterly shameful company and customer service. Bought a 75'' samsung tv from the chingford branch yesterday and upon unboxing the tv and set up. We noticed a bunch of dead pixels in the top right corner. To the point we repacked the tv and off we went back to costco at 7pm. We got there for 7.30pm to find that they have closed early when on google it states they close at 8:30pm. Anyway today in the morning i called costco customer service and spoke to a lady that told me to bring it in to the chingford branch for a refund as they don't do exchanges. Already that was rather annoying as lugging this TV around is a pain and we would have liked a exhcnage for a working model instead but hey ho. Got there and they made us take the TV out to see the dead pixels. The guy at the desk said that it's not dead pixels but it's the protective film. So him and his college had a go at taking it off but realised that it wasent protective film. They then told me that it was the polarization film that has come off. How do you expect to pay £1000 for a TV and have this issue right out the box? It's ridiculous but wait there's more insanity. One of the managers now comes over as they have to approve it us to get a refund and guess what? She didn't approve it because she said that the TV was covered from all corners and therefor it didn't happen at there warehouse. Simply put she's saying that after taking it out of the box we managed to peel away the poliriation film from a TV......it's terrible behaviour however she told us to contact concierge as they will need to give approval for the refund. We called them in store using the Costco phone and one of the lady's working there was on the phone to them. Next thing you know the calls on hold and we are waiting there for nearly an hour. My dad and me decided to atleast pack the TV back up to protect from anything else and then decided to leave and call from home. Not being aware of what scam was actually taking place. On my arrival home I imidietly called Costco consiwrge who asked why I was calling. I told him what has happened and I have been told to call them from the manager at Costco chingford. This is the kicker here guys...... The guy from Costco consierge said that the reason why they made me contact consierge is so that they can give me the bad news instead of doing it in store. I am still in shock that a company I once thought was completely trustable and recommended so so many people would stoop to this level of terrible service and use cheap tricks to avoid situations in store. This review will be posted everywhere for everyone to see and please everyone. Don't buy any electronics from costco. The worst part, the TV comes with 5 years warranty......clearly not with Costco.