Worst customer service ever you can imagine. Placed online order £425 received 2 items to the right delivery address and the other one delivered to wrong address by costco mistake. today is 24/7/2023, order placed in May 2023 almost 60 days ago. They still have not refund my money and today they told me a completely new story that they need to get update from DPD due till they proceed my refund. Asked Halima and Rima to transfer me to manager or whoever is in charge and they did not do it due to their reasons. Apparently manager name is Michael Dolby and he supposed to contact me in 24 hours. It's very frustrating that they treat VIP customer like that, for sure I would not reccommand to anyone costco online shopping for so many reasons specially price wise and verrrrrrrryyyyy pooooooor customer service. Just wasting time over the phone and email for those who are working from home or sitting at office and don't have any idea. Never bother to do online purchase as they are disaster.