Do not use Costco online. Ordered groceries which arrived damaged. Shipping box intact , but items inside were opened but stuck back on with tape, so not couriers fault. Customer service told me I would get a refund so I disposed of some of the items. They got back to me three days later saying damage is minor and they would need to collect. I arranged for pickup, no one turned up. Spent hours trying to get someone to pickup. Put on hold for 30 minutes while so called Customer service agent wen to check whatever. Got manager call back finally who told me damage is minor and I wont get refund for discarded items even though I was told to do so. Presumably they will sell the damaged goods to some other victim/ customer,