I have been a loyal Costco customer for years, but my recent experience with their warranty service has been appalling. I purchased a Hisense television in August 2022 after being heavily influenced by a Costco sales associate who claimed it had the same internal components and quality as premium brands like LG. They even mentioned owning one themselves and assured me it offered the same performance for a much lower price. Based on this advice, I opted for the Hisense model, believing I was getting a high-quality product to match my newly renovated home. Fast forward to a year later, and the TV developed a major fault: a fly became trapped between the inner and outer screens. The issue has worsened over time and makes the TV unwatchable. My research revealed I’m not alone—other customers have reported similar problems with Hisense TVs, with some even finding flies or debris inside their screens straight out of the box. This strongly suggests a manufacturing or design defect. I contacted Costco’s Concierge Service, expecting them to honor their extended warranty. Instead, I was told to contact Hisense directly or arrange for a repair myself—both of which felt inappropriate given the coverage Costco promises. To make matters worse, they provided a dead link for the warranty terms and a non-existent phone number for Hisense. Despite following up several times, Costco never provided valid contact details or a clear explanation of their warranty process. When I asked Costco to arrange an independent inspection to determine if the issue was a manufacturing defect, they outright refused. They repeatedly claimed it wasn’t a manufacturing fault but offered no evidence to support this conclusion. Their responses were cold, dismissive, and entirely unwilling to engage with any of the points I raised. The person handling my case (Sarah) showed no empathy, acknowledgment of my concerns, or effort to resolve the issue. It felt like Costco simply didn’t care. This is not the level of service I expect from a company of their size and reputation. This experience has been exhausting, and I feel completely let down. Costco failed to stand by their warranty or provide the support I expected. If you’re considering buying a TV from Costco, I strongly advise against it. Hisense TVs have terrible reviews for a reason, and Costco’s warranty process is just as bad. Save yourself the trouble and shop with a retailer that actually values its customers.