I bought mirror and a small rug from cousin in Dudley. It was a gift for a friend of mine and I gave him the receipt in case that he wants to change them with stuff from the same store with in 7-10 days of purchase.
He went to the store we’re they took the receipt and and the material and told him they are going to send a credit form by mail to the buyer.
When he saw that it is complicated he wanted to take the stuff back but they refused.
After a week I received the credit form and went to the store to cash it or to change the credit to my friend’s name but they refused and said it is only for me to buy things from their store.
I was angry and after a long argument the manager said they will pay me by a check which they send it by mail on my address.
Now it is 10days and no check received.
It is the worst customer service ever in any business.
Be careful dealing with them.
3 years ago
Cousins Furniture has a
2.6
average rating
from
65
reviews
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