I ordered a Sofa, Chair and footstool in July 2021 from the Dudley store, after many calls requesting updates and no returned calls as promised, the delivery was finally made in January this year with the wrong size footstool. I was told the correct footstool was ordered and being fast tracked and the large one would be collected on delivery. Again lots of calls checking on progress and no return calls I was informed that the Salesman had left the company and that they couldn't provide a smaller footstool, as there was only one size. Requested that they collect the stool and refund my money to be told that the Director who writes the cheques was out of the country for several weeks and that I return the stool myself to the store to get a refund on the card, and it was their mistake that the wrong one was sent ! Disgusting customer service, rude snooty staff, arguing on the phone. Can not believe that a company of this size relies on one person to write a cheque, just a ploy to fob you off. To make things worse the furniture is not as shown in the store, it's finish is substandard, will never use Cousins again.