We purchased a wardrobe from the Cousins store and we waited nearly 2 months for it to be delivered, even though we were told it would be around 2-3 weeks!!. The furniture arrived and we were shocked to find that the wardrobe was flat packed. We were never informed of this. When we went to start the process of putting it together found that the boxes were badly damaged and the wardrobe panel also damaged. I started the complaint on the 3rd April to get it sorted, still waiting. It is totally unacceptable the staff don't seem to be bothered, just get told there is nothing they can do to speed it up. I have asked them to put in an official complaint which all I get is that she is the complaints team. I would definitely NOT recommend Cousins furniture to anybody