We have had a long history of connection issues and a noisy bounce with the crib. The crib never soothed my child as advertised. The video feed connection is hit or miss. The light on the crib arm frequently blinks brightly and erratically indicating some unknown issue. We recently discovered a defect with the crib that likely led to many of these issues. I contacted the company and they told me I was lying about the discovery of the manufacturing defect. This response, in particular, has left me in disbelief. The technical team takes days to get back to you if you contact them to troubleshoot, and their help has not resolved any of our issues. They told me to buy expensive replacement parts that did not help my issue, and it was during this part replacement that I discovered the manufacturing defect. They have not responded to my inquiry about reimbursing the expensive part replacement that did not resolve the issue. Buyer, beware!!