I was wary of ordering from Crafted Beds as I had not heard of them before however the variety of different Bed's on offer kept drawing me back to the website. I took the plunge and ordered a new bed for my Daughter and it did not dissapoint! We are over the moon with bed, it is excellently made and clearly great quality materials have been used. Brian in customer services answered my emails almost immediately and no question was too much trouble, he kept me informed with the delivery status and it was very accuarate, the bed also arrived very well packaged. Brian has even sent me an email after delivery to check that everything is ok. I can't fault this company and would reccomend 100% you won't be dissapointed!