On the 16th of November 2024, We purchased a Bosch Dishwasher, this was installed the following day incorrectly After nearly three months this dishwasher remains unusable. I have followed the Currys process to the T as outlined below, and the matter still remains unresolved. It is amazing that the purchase of a simple dishwasher can be so difficult A brief synopsis of the events for those interested 1. Installation on the 17th of November 2024(team late aggressive and rude) 2. Currys engineer return call following my complaint in early January 2025 after returning from vacation. The engineer noted that the machine had been incorrectly installed and that the front leg had broken in the process. He immediately ordered a replacement machine, saying that he was unable to do anymore until the new machine arrived. 3. The new machine arrived with the original installation team to reinstall. Instead of replacing the machine they simply removed the broken leg and replaced it with one from the new machine The installation team was now even more aggressive and rude suggesting that I broke the leg. They refitted the front facia panel to the integrated machine which was coming away. 4. A few days later an error 31 appeared. I tried to reset it without success. I phoned Currys and was told to contact Bosch for an uplift instruction. I phoned Bosch and an engineer was booked for an assessment 5. On 17th of January, the Bosch engineer arrived. He immediately noted that the machine had been incorrectly fitted without the bosch supplied fittings. He advised me that the error 31 arose as a result the door would not shut properly, water had leaked down into the tray giving rise to the error 31. He then removed the facia and noted two “illegal” holes had been drilled in the appliance face to attach the facia and that it had been glued to the machine to prevent separation. He told me that this fitment would void the machine warranty. 6. I submitted the Bosch report to your customer service desk and they insisted that a Currys engineer do an inspection, I booked this appointment for today. 7. Currys engineer agrees with the Bosch report. I am told that he would arrange for the office to call me and arrange collection. 8. Received a call from man (refused to tell me his surname) from the depot advising me that they could not arrange a collection / refund. I would need to contact customer service. 9. Matter remains unresolved, but I am told that they will respond in up to 48 working hours !