This was my first experience with the Dalvey Products. I was looking for a very special gift for a cardiologist who saved my husband’s life. First of all the company communication is “top notch”. I had many questions and contacted them through email several times, and had such prompt, immediate responses. They always responded with such eagerness, politeness and willingness to help you. They could not do enough to make sure you were happy with their product and the end result. I finally decided on what I was ordering, which was difficult as they have so many amazing products. I chose the compass and had it specially engraved. Though I myself made an error in my order and quickly caught it and emailed them right away in a panic!! They responded immediately and said, “yes we can take care of it”, and it was a done deal. I am so amazed in this day and age, that any company is so willing to work with their customers to make sure that both their product and the customer is happy with the outcome. I hope if anybody is looking for an excellent gift, be it a Compass or some other beautiful product they have on their website, you can be sure you will be completely satisfied with the communication and the end result of the product. I am so excited to give this very special well thought out gift to the person I’m giving it to. thank you so much to everyone at Dalvey Customer Care for your kindness, patience, support, and amazing suggestions for your products. Your product presentation is beyond anything I could’ve imagined Thank you so much Deb