As a whole, I like the backpack that I received from Day Owl. It was clean and came as described without any notable flaws. After receiving the backpack, however, I found out that the used backpack - which I paid $37.00 for on Day Owl - retails new for under $20 on Amazon and even less than that for a used version. While I would much rather support a company like Day Owl over Amazon, it was a little disheartening to realize that I did not receive a great value. This is really more on me for not doing more research on the product I was purchasing, but I would tell people to look at other avenues for used backpacks in order to get more 'value.'