Horrible experience with this company's products and customer service. I was so excited about the descriptions of the backpack and the company, so I expected to love my new bag. Unfortunately, the quality was not as I expected. The bag was incredibly uncomfortable to wear, the fabric came scuffed, and some threads were loose. I returned my bag and pouch only to be ghosted by the company. Despite proof of my return, an email to their customer support, and a DM to their social media, I've received no response and no refund. I cannot warn people about this brand enough!