My experience with Day Owl has been great! I placed an order a week before Christmas, and chose a faster shipping speed during checkout so the product would arrive before the holidays. However, my order was shipped with the normal speed. Senior Sales Manager Ty caught the error and quickly refunded the extra fees I paid for shipping, and provided me with a complimentary Day Owl Cord Pouch. I am very satisfied with my experience with Day Owl, and I have already recommended my partner to get the Day Owl Backpack! I love the mission of Day Owl, and cannot wait to support the company more in the future! Thank you so much!