Booked a taxi the night before to take the littleun to school because of the weather as we have to walk across a 'nature reserve'! We had to walk as it never turned up. Booked it for 8.20am, notification came through that it was outside ready for pick up at 9.10. Went outside to speak to driver! No one there. Had to walk him to school, we got covered mud and drenched. Disgraceful service. When finally got through the customer care was abysmal. No apology just told well if we didn't use the taxi we should have cancelled it. Disgraceful attitude, poor customer service. They knew what the booking was for, they knew the time it was booked for, but no service provided. This is the third time in the last 12 months we have used this company all for the same reason. 3 times they have done this to us. Disgusting. We also ha e friend who come to Liverpool svveral times a year and the hotel they stay at never recommends Delta as they have too many complaints about them. Get trained up in customer service, be polite and actualy provide a service you promise!