Have returned 2 x orders to them using their portal and following the instructions with no further reponse. I have now checked the portal and it’s showing as returns are outside of the returns window, despite it taking nearly 4 weeks to come through the post (I appreciate this was due to postal strikes) However I am sure how I can be held to 35 days when almost all of that time was taken up on delivery.
Have tried to contact them on several occasions with no response
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