Extremely misleading delivery times. They lead on a promise of free next day delivery. This was far from my experience. When I placed an order, I wasn't given an option to confirm delivery date before I paid. Once I'd paid, I was emailed a link to a page to book a delivery. This page included an excuse why next day delivery isn't possible (Black Friday sales), and offered a date a week away. And yet, despite these shipping issues, the products I'd ordered remained listed as "free next day delivery" on their website. And when the scheduled delivery date arrived, I received an email with another excuse (weather-related disruption), and a promise to reschedule. And despite these shipping issues, the products I'd ordered still remained listed as "free next day delivery" on the website. At this point, you might reasonably get fed up playing games and want to cancel your order, which is what I tried to do. Designer Radiator Concepts turned to high pressure tactics to try and convince me to not cancel ("we promise it will be there tomorrow", "there's nobody else in the country who can get this to you as fast"). When I reiterated that I preferred to cancel my order, their customer service agent hung up on me - but I did receive an order cancellation email. Four weeks on and no sign of my refund, I ended up filing for a chargeback via my credit card company, which was approved. I could not recommend them if you are relying on their 'next day delivery' promise, and would encourage anyone using them to pay via credit card so that they can benefit from additional consumer protections.